Privacy Policy – Lusso Diamonds

Last Updated: 12.12.2025
Website: www.lussodiamonds.be

Company: K.G.R. BV
Registered Address: Maria-Theresialei 11, Belgium
VAT No.: BE0834.911.959

Your privacy is important to us. This Privacy Policy explains how Lusso Diamonds (“we,” “us,” “our”) collects, uses, stores, and protects your personal data when you visit or make a purchase on our Website.

As a Belgian company, we comply with the General Data Protection Regulation (GDPR) and relevant Belgian privacy laws.

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1. Personal Data We Collect

We may collect the following information when you interact with our Website or services:

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1.1 Information You Provide Directly

Name

Email address

Phone number

Shipping and billing address

Payment details (processed securely via Wix)

Order history

Custom jewellery requests

Communication preferences

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1.2 Automatically Collected Information

When you browse our Website, we may automatically collect:

IP address

Device information

Browser type

Pages visited

Time spent on the Website

General location data

Cookies and similar tracking technologies

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1.3 Cookies

Our Website uses cookies for:

Essential site functionality

Analytics (e.g., Google Analytics)

Performance optimisation

Marketing and retargeting

Remembering preferences

You can manage or disable cookies through your browser settings.

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2. How We Use Your Data

We process your personal data for the following purposes:

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2.1 To Fulfil Your Orders

Process payments

Create and dispatch orders

Provide updates and confirmations

Handle returns or exchanges

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2.2 Customer Support

Respond to inquiries

Provide aftercare and warranty support

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2.3 Marketing & Communication

With your consent:

Send newsletters

Notify you about promotions, new collections, and events

Provide personalised recommendations

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2.4 Website Improvement & Analytics

Analyse site performance

Enhance user experience

Monitor trends and usage

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2.5 Legal Obligations

Maintain tax and accounting records

Prevent fraud

Comply with legal requirements

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3. Legal Basis for Processing (GDPR)

We process personal data under the following lawful bases:

Contractual necessity: to complete and deliver your order

Legitimate interest: marketing (with opt-out), site analytics, fraud prevention

Consent: newsletters, cookies (non-essential)

Legal obligation: tax and accounting documentation

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4. Sharing Your Information

Your data is only shared with trusted third parties necessary to operate our business, including:

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4.1 Service Providers

Wix (website & payment processing platform)

Payment processors

Shipping carriers (Malca Amit, FedEx, UPS, DHL)

Analytics tools (e.g., Google Analytics)

Email marketing systems

These partners process data on our behalf and under strict confidentiality agreements.

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4.2 Legal Requirements

We may disclose information if:

Required by law

Necessary to protect our rights

Needed to investigate fraud or abuse

We never sell your personal data to third parties.

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5. Data Storage & Security

We implement strict technical and organisational measures to protect your data, including:

Encrypted payment processing

Secure servers

Access controls

Data minimisation practices

We retain personal data only for as long as necessary:

Order records: 7–10 years (legal requirement)

Marketing data: until you unsubscribe

Cookies: per your browser settings

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6. International Transfers

Some service providers may process your data outside the EU (e.g., United States).
Whenever this occurs, we ensure:

Adequate data protection safeguards (GDPR-compliant), or

Standard Contractual Clauses (SCCs)

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7. Your Rights (GDPR)

You have the right to:

Access the personal data we hold

Rectify incorrect or outdated information

Erase your data (“right to be forgotten”)

Restrict processing

Object to processing (including marketing)

Withdraw consent at any time

Data portability

Lodge a complaint with the Belgian Data Protection Authority (GBA)

To exercise your rights, contact us at: info@lussodiamonds.be

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8. Marketing Preferences

You may opt in to receive marketing communications.
You may unsubscribe at any time via:

The “unsubscribe” link in emails

Emailing us directly

We will never send marketing without your consent.

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9. Third-Party Links

Our Website may contain links to third-party sites.
We are not responsible for their privacy practices.
Please review their policies before providing personal information.

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10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Any changes will be posted on this page with an updated revision date.

Continued use of the Website indicates acceptance of the updated policy.

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11. Contact Information

For questions, data access requests, or privacy concerns:

Lusso Diamonds – K.G.R. BV
Email: info@lussodiamonds.be

Phone: +32 3 325 37 15
Address: Maria-Theresialei 11, Belgium